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Contact Center Representative Interview Questions
970 contact center representative interview questions shared by candidates
Why do you want to work for CIBC? How do you deal with customer service? How do you deal under pressure? What makes you the best candidate? Sale Scenario You are the CSR and talking to a client. How would you assist client in picking the best product (visa) for them?
Little Role play about how to handle a request from a worried Customer, Questions about background, last experience, Why did you apply what do you know about the position, top qualities u have fitting this position, and at the end little test about how fait you can find informations on website
Past work experience mainly, and ability to relate to people
tell me about a time you provide the great service to a customer
Your understanding of the role
- Tell me about a time you had to deal with an objection, the customer was not satisfied with your solution, sales experience, etc. - How many sick days do you think an employee should have.
interviewer asked questions based on my resume and based on what they were looking for. Very friendly and comfortable interview. I was asked some behavioral questions; such as: What would I do in this situation?
What does attendance look like for an employee? How well do you pay attention to detail?
Tell me about a time you dealt with a difficult stakeholder
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