Q: What would your ideal job be?
Contact Centre Agent Interview Questions
73 contact centre agent interview questions shared by candidates
Do you have call centre experience?
Your Understanding of Customer Services
Give us an example on how you would convince a client to take up a contraceptive method.
What do you at your current role right now?
The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?
Can you tell me about a time when you were proud of the level of service you gave a customer? Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today? Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome. What do you know about the company, can you tell us what we do? Are you good with computers and different software applications?
Wat is het verschil tussen een b2b klant en een particuliere klant?
they asked if I know the difference between empathy and sympathy
Who will be your potential client?
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