Pretty straight forward questions about me and my history with sales and customer service. Why Nordstrom? When was there a time you went above and beyond for a customer? Am I comfortable working under commission? How would I accomplish success by helping a customer?
Why the cosmetics department
They asked the typical questions regarding the most challenging situation you have ever had to handle and how you handled it.
What other locations would you want to work for?
What is most important to you when you're on the selling floor? Tell us what & why.
(Role playing: how I would sell x item to w client)
What outstanding customer service means to me.
How have you handled a difficult a customer in the workplace?
Why Nordstrom?
How do you deal with 'no' from customers?
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