What's a good service that you think
Credit Card Analyst Interview Questions
194 credit card analyst interview questions shared by candidates
Role-play: They placed lots of random items on the table like a cell phone case, a watch, a piece of paper, etc. They asked you to pick one item and try to sell it to a customer ( the manager was the customer).
In group interview they asked us situational questions such as what if the client wants you to access an account that belongs to his spouse who was busy at work and was not able to call the bank herself?
Tell us about a difficult customer service situation, where you had to think outside the box to find resolution.
Why do you want to work for TD Canada Trust? What is your weakest character trait? Where do you see yourself in five years? & More behavioural type questions
Tell me about a time you went above and beyond for work.
During the phone interview, she asked me about my most recent two work experiences and why I left my job and so on. Then questions about Why do you want to work for TD Canada Trust and tell me a little bit of myself. Then a few behavioural questions such as Have you ever gone above and beyond your normal job duties to assist a customer and, some questions about sales goal, how to maintain, and give example about sales goal.
From the simulation, it was let you to listen a phone call and typed it down the key info and what they are missing, plus some simple calcualation.
Difference between good and great customer service? how to you handle _____ problem? Tell me about a time where you and a manager had a disagreement and how did you handle it?
What do you know about TD?
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