Have you had an angry customer? How were you able to calm them down?
Customer Account Representative Interview Questions
130,963 customer account representative interview questions shared by candidates
Why did you leave or plan to leave your current employer?
The written test contained a mathematical question with being short changed and how to deal with a customer that is difficult and has a $100 bill and you can't break it. The written test was timed, I believe you had 15-20 minutes to write down your answers for all 10 questions.
How did you learn French?
What is the total commercial real estate business in Pune?
State a situation when you had to share a bad news.
What do you think is an acceptable number of days to miss work in a year? (Hint: this company is big on perfect attendance)
Can you work under deadlines?
How do you handle a customer satisfaction issue that impacts a new sale?
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