Describe a situation in which I resolved some kind of technical difficulty.
Customer Advisor Interview Questions
51,135 customer advisor interview questions shared by candidates
1. "I just got off my plane and can't make or receive calls, or access my emails and to top it all off, I'm running late for a meeting, can you help me?"
A customer lost all of her photos from her iPhone. Wasn't sure how it happened but they were gone
Role play: I see No Service on the top left of my phone. I can't make any calls.
Name 5 ways to check WiFi connectivity.
How would you explain the app store to a 10 year old?
1. Why do you want to work at H&M 2. Why should we hire you Tell me about any previous retail experience you've had
Why do you want to work for H&M? When was a time that you had a bad customer and how did you handle them?
What would you do if you see your colleague stealing a scarf (you know he/she is in a poor financial situation) What would you do if your colleague is stinky?
the group exercises were a little unexpected
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