They asked about situational questions.
Customer Advocate Interview Questions
5,032 customer advocate interview questions shared by candidates
What was one challenge you faced and how did you overcome it?
What are 5 year goal
My experience with communication and customer service, and they wanted to know about my typing skills. They have you do a listening/typing test to see if you're capable of doing both.
What experience do you have?
What is your experience with Developer Advocacy?
Name a time that you had to help a customer with claim.
What do you like about position and company? What your team members should know about you? What challenges have you faced within your previous experience? What challenges you think you'll face in this role?
Tell me about yourself. Why are you interested in this position and in the company? How would your former manager describe you? Tell me about a mistake you have made in a former position. Tell me about a conflict you have had in a former position.
- how was the relationship between your manager/team and you - how do you act when you don't agree with your manager/team mates or there is a situation where you didn't get along with him/her. - how would your manager describe you - what would he/she say what you could improve - A costumer wants to become a refund, after 3 months of having a pro plan, because he doesn't uses it any more. What do you do? - A costumer has the basic plan and wants now 2 features extra of the pro plan. Monday has the possibility to add extra features the the plan. Do you give him these features? - After a month he is asking again for 1 more feature, would you also give it to him? Where is the line? - With which kind of people you get along the most - How do you are with people that doesn't fit in this profile you just told? - What was a challenging situation in your last job and how did you solve it - what means success for you. - Do you think you fit in the company and team? Why? - Do you think you can really do the job? Why?
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