Role play, that is you are given a scenario and you have to respond how you would deal with it.
Customer Assistant Interview Questions
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Why do you want to work at Marks and Spencer? 5 Competency questions
ROLE PLAY: "Hi how can I help you?" "I am looking for the butternut squash" What I said: "It's here. Are you making a meal? You can have a vegetarian 3 for 2 meal deal for 2 people if you'd like" - After she mentioned she is cooking vegetarian for herself and a person staying with her. WHAT I SHOULD HAVE SAID: "I'm sorry but unfortunately it is out of stock. We have alternatives like courgette (or give another in stock alternative on the list)" If she wasn't happy with that you could offer to call up a nearby store to check if they have it. providing she was not in a rush.
Why do you want to work for M&S? (/ Why do you like M&S?)
What do you think M&S expects from a customer assistant?
What would you do if a customer asks you for a branded specific item and its sold out?
4is and flexibility
what is good customer experience and how would you provide that as a colleague?
why this role why the company
Why do you want to work for m&s ?
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