Training requires full commitment and starts in February, is this going to be an issue for you?
Customer Care Professional Interview Questions
490 customer care professional interview questions shared by candidates
Of three mock applications, not one was "accepted" by the alleged job offerer.
Name a time when you dealt with an irate customer and were able to turn the situation around.
one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question even practiced the Star method of answering and I choked.
Ran into some issues with onboarding as they dropped the ball with following-up, verification of information, etc. Training was comprehensive (almost three months) and most of the trainers were helpful. Things took a turn for the worst once I was done with training and dealing with disrespectful upper management and team leads. They definitely do not embody the values mentioned in the initial hiring stages. I would not recommend this company or this position.
Tell me more about each position and why you moved on or wish to do so.
What are your key strengths
Why are you interested in American Express? How will your experience benefit the company?
You will need to explain an instance where you have worked in a similar capacity.
Name a time you made a mistake at work, what happened and what was the outcome.
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