Tell me about a time where provided extraordinary customer service
Customer Care Professional Interview Questions
490 customer care professional interview questions shared by candidates
Of the Blue Box values, (shown on a chart) which is the most important and why?
To recall a time that I had to adapt to a new policy or regulation that changed how I did my job.
There where soo many odd questions and I practiced with interview questions from people on glass door. They didn't ask any of those questions so I wasn't prepared, just have a few customer service scenarios handy
Name a time that you struggled in your job
What do you know about American Express? Why do you want to work for American Express? How would you deal with a difficult customer? How would you deal with high volume of clients? Etc
Why amex? Why this position? How did i deal with a difficult situation at my previous job?
How much money did you make?
They were looking for extremely detailed examples of past experience that would directly correlate with the role
Name a time that you made a mistake or and error. How did you handle the situation and what was the outcome.
Viewing 331 - 340 interview questions