What did you do at you last job?
Customer Contact Interview Questions
2,083 customer contact interview questions shared by candidates
Talk about a time when you failed at something.
What experience do you have?
Why do you want to work for British Airways?
How would you keep an angry customer calm even if you couldn't meet their needs?
Strength/Weaknesses
Generic questions and "give example of when you have helped someone of a different culture"
What have you been doing the last two years, why do you want to work in customer service, why do you want to work for British Airways, why is customer service so important to British Airways, give an example of a time you dealt with change/ had to adapt, give an example of a time you dealt with a challenging customer, an example of a time you delivered excellent customer service, etc.
What is your availability? How did you hear from us? Have you ever worked in a call center?
When was a time you had to work with difficult coworkers?
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