Can you tell me about a time when you were proud of the level of service you gave a customer? Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today? Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome. What do you know about the company, can you tell us what we do? Are you good with computers and different software applications?
They provided me with a sheet of available products for a fake company and a profile of a fake customer showing their deposit balances. They provided me with a scenario of a customer calling to get generic information such as a balance and asked me how I would handle the customer.
Provide an example of your coaching style
Have you worked in a call center before
Would any time off be required during the project
why would you be a good fit for the role?
Tell me about your self
Do you have any call center experience
Questions asked about the Peter Vardy organisation, what I knew about about it, when founded, where founded, background of the company etc.
Why do you apply for this position?
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