Describe an experience when you cross sold a product, Describe a time when you received a customer complaint, What is important about doing a sale etc. The stimulation part teaches you things and then tests you on being an agent and also asks other personality questions.
They were all situational based questioning.
What situation have you been it where you gave a customer a positive outcome?
Tell us about a time that you were able to help more than one person at once.
Desbribe a situation when you go above and beyond
1- why bmo, 2- why you leaving your current job 3- what is smoething you hate doing the most at your current job
Describe a time you went above and beyond.
Cross selling, why you want to work here?, briefly talk about your self etc
Where do you see yourself in 5 years Why should we hire you Tell me about a time you had a meaningful interaction with a customer (went above and beyond)
What is BMO
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