Most of the questions presented to me were pretty predictable.
Customer Contact Interview Questions
2,082 customer contact interview questions shared by candidates
Just like a random interview. No difficulty at all.
They only asked me 3 questions after explaining what the job duties are. What are your experience in dealing with the public (job duties)? Have you ever experienced when a customer was upset what did you do? How have you handle conflict with a co-worker.
What qualities and attributes do you have that would contribute to your success in this job?
Name a time when you had a difficult customer? How did you handle it?
How would you handle an irate customer?
A man comes in with his wife and daughter-in-law and the interview is for him. You ask him questions, but they continue answer for him. You tell them over and over that you need for him to answer, but they continue to answer for him. What would you do?
A woman has been waiting in the waiting area for an extensive amount of time. She is waiting on you because you can’t find her record. She has become irate. What would you do?
A person is speaking to you in a demeaning tone. How would you handle it?
How would you deal with a hostile customer?
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