Customer Contact Interview Questions

2,082 customer contact interview questions shared by candidates

1. You are at work and experience a difficult to handle customer on the phone, one who calls you some ugly names, what would you do? 2. You see an employee stealing confidential information about customers. What would you do? 3. Explain a time when you ran into a problem and had to solve it by yourself. What was the problem, how did you solve it, and what was the result?
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Customer Contact Representative

Interviewed at Citi

3.6
Aug 26, 2012

1. You are at work and experience a difficult to handle customer on the phone, one who calls you some ugly names, what would you do? 2. You see an employee stealing confidential information about customers. What would you do? 3. Explain a time when you ran into a problem and had to solve it by yourself. What was the problem, how did you solve it, and what was the result?

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