What did you hear that was wrong?
Customer Contact Interview Questions
2,082 customer contact interview questions shared by candidates
What I liked and disliked about my previous job
Guidance given beforehand and then telephone role play
How did you dealt with a professional challenge within a position of similar complexity.
Do you have reliable internet access
Have you worked in a Contact centre environment before?
What do you know about the Role?
Tell me your strength and weakness?
The questions they asked were mostly bevioral scenarios. What would you do and why type questions.
Asked what did I know about the position. Asked to role play as if a client was on the phone. Asked to read a passage to them. Asked about dealing with hard clients & one that was different from me. Asked about multi-tasking.
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