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Customer Contact Interview Questions
2,082 customer contact interview questions shared by candidates
Why is Swoop an employer of choice for you
Have you had or done call center environment experience before?
what schedule are you wanting to work? what experience do you have?
Behavioural based interview eg; Tell us of a time where you.... 1. had to make a tough decision 2. faced a challenging situation at work 3. improved a process at work 4 etc
Many questions relating to your work style. Some are specific situation based and hard to know the correct answer.
Why do you think you'd be good at this job?
Call volume, average talk time, average speed of answer and abandon rates.
How I felt about working remote
What do you enjoy about your current role?
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