Past experiences and relevant experiences I had
Customer Contact Interview Questions
2,083 customer contact interview questions shared by candidates
They ask what kind of work you can do
I don't remember the interview process being difficult over the phone at all. I was just surprised because the hours were from 4 pm to 1 am. Guess I failed to pay attention to that part of the application process.
There was no diffcult wuestions asked.
they really didn't ask questions
If you proposed a payment plan but the taxpayer stated he/she is not able to accommodate, what is your next step?
What are your thoughts on offering your own personal opinion about benefits, programs, and plans to customers over the phone when discussing options?
Before you took the evaluation calls, you were given a number in order to log in to the phone. What was that number called?
None that I can think of.
A question about an apparent tax software company error mistakenly directing four taxpayers in a row to call the IRS to obtain their last year's AIG and how to deal with that.
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