Customer Engineer Interview Questions

2,724 customer engineer interview questions shared by candidates

What would you do if the customer calls you loudly and angry because they do not have an answer for their problem, but they really need it ASAP? What is the most important thing to do with the customer if you have a serious issue at hand, and the problem is complex and involves a lot of people and time to solve? How to create a thread/heap dump, how to find a file, what nsswitch.conf configures, how to check system performance, what tools you can name that can be used for network troubleshooting and such system and network related questions. Java internals from the very hart of collections framework to threads executors locks references GC memory management, generations, gc, gc tuning, String internals, some J2EE concepts as well. Stored procedures, views materialized views, query planning, transaction isolation, consistency models, database internals. Filesystem internals, what is an inode, how the metadata is stored, how certain operations are done on the low level filesystem implementation. What would you do if you see the following log, and problem description?
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Customer Operations Engineer

Interviewed at Cloudera

4.1
Nov 9, 2016

What would you do if the customer calls you loudly and angry because they do not have an answer for their problem, but they really need it ASAP? What is the most important thing to do with the customer if you have a serious issue at hand, and the problem is complex and involves a lot of people and time to solve? How to create a thread/heap dump, how to find a file, what nsswitch.conf configures, how to check system performance, what tools you can name that can be used for network troubleshooting and such system and network related questions. Java internals from the very hart of collections framework to threads executors locks references GC memory management, generations, gc, gc tuning, String internals, some J2EE concepts as well. Stored procedures, views materialized views, query planning, transaction isolation, consistency models, database internals. Filesystem internals, what is an inode, how the metadata is stored, how certain operations are done on the low level filesystem implementation. What would you do if you see the following log, and problem description?

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