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Customer Excellence Manager Interview Questions

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1,017 customer excellence manager interview questions shared by candidates

It was half an hour interview. First 5 questions were asked by Sr. Director quality and remaining by director operations. 1) Tell me something about yourself 2) Take me through a project you've completed 3) What do you understand about RPA and how can you assess / measure R-Factor? 4) What are different kind of control charts 5) What is the difference between "C" chart and "P" chart & what test we perform in case of discrete data 6) What is the difference between R-Square and R-Square (adjusted) - Director Operations 7) Why R. sq is biased, where that biasness comes from; what contributes it? 8) How confident are you and what would be your approach (when comes to understanding the process)?
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Manager - Process Excellence

Interviewed at TP

4.4★
May 7, 2019

It was half an hour interview. First 5 questions were asked by Sr. Director quality and remaining by director operations. 1) Tell me something about yourself 2) Take me through a project you've completed 3) What do you understand about RPA and how can you assess / measure R-Factor? 4) What are different kind of control charts 5) What is the difference between "C" chart and "P" chart & what test we perform in case of discrete data 6) What is the difference between R-Square and R-Square (adjusted) - Director Operations 7) Why R. sq is biased, where that biasness comes from; what contributes it? 8) How confident are you and what would be your approach (when comes to understanding the process)?

1) Take me through a project you've completed recently (HR head) 2) Tell me something about yourself (HR head & National Head) 3) How to calculate standard deviate manually? (National Head from here on...) 4) What do you know about Indus Tower? 5) Are you confident that you'll be able to mange the work here? 6) How would you improve our processes? 7) How would you rate your six sigma knowledge on a scale of 5 7) Your understanding about TQM? 8) Anything you'd like to ask me?
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Senior Manager - Process Excellence

Interviewed at Indus Towers Limited

3★
May 7, 2019

1) Take me through a project you've completed recently (HR head) 2) Tell me something about yourself (HR head & National Head) 3) How to calculate standard deviate manually? (National Head from here on...) 4) What do you know about Indus Tower? 5) Are you confident that you'll be able to mange the work here? 6) How would you improve our processes? 7) How would you rate your six sigma knowledge on a scale of 5 7) Your understanding about TQM? 8) Anything you'd like to ask me?

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