Customer Excellence Manager Interview Questions

1,018 customer excellence manager interview questions shared by candidates

How would you explain Operational Excellence to a General Manager? Have you ever had a project that was unsuccessful? What does the team need to do to get you on your nerves? Case Study: How would you apply Operational Excellence to a Sales Call Center? (This one took the longest time) The interview was in English and German.
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Operational Excellence Consultant

Interviewed at E.ON

3.9
Nov 2, 2015

How would you explain Operational Excellence to a General Manager? Have you ever had a project that was unsuccessful? What does the team need to do to get you on your nerves? Case Study: How would you apply Operational Excellence to a Sales Call Center? (This one took the longest time) The interview was in English and German.

Nothing really hard, typical behavioral questions but the interviewers were really keen into know the details of each story and to know why i did make some of the decisions. Case was simple and straightforward, a cost cutting case involving multiple stakeholders.
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Associate for Finance Excellence Program

Interviewed at Siemens

4.3
Dec 2, 2014

Nothing really hard, typical behavioral questions but the interviewers were really keen into know the details of each story and to know why i did make some of the decisions. Case was simple and straightforward, a cost cutting case involving multiple stakeholders.

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