The most notable part of the process was the case study. Candidates were asked to evaluate two strategic options for growing the company’s loyalty program (focused on increasing awareness and increasing perceived value), choose one path, explain why it was selected, and clearly articulate why the alternative was not chosen.
How do you build lasting customer growth?
Tell me about yourself.
How would you handle a difficult customer?
Read a scenario and then asked questions about it...
A situation was presented which was not something I dealt with before which was a situation that you could expect in this type of job but since I had minimal experience in a related job my answer was not as thorough in my opinion but I am guessing they liked the answer hence I got the job.
Tell me about a time when you secured a renewal opportunity.
In the mock call with the customer: do you give discounts? what if we don't have enough budget? In general What´s your favorite value? What do you do to achieve your targets?
Tell me about a time a sale didn't close on a sale?
Why should you be chosen for the role?
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