what do you think is the role of CSR like more of sales or customer service?
Customer Manager Interview Questions
154,503 customer manager interview questions shared by candidates
We are a fully remote office, some people can't work like that, can you?
Regular interview. Describe yourself, what do you see yourself in next 5 years? How do you know about CSR? Why should we hire you and etc. No particular hard questions. And "sell me this pen"
what you think is important for the position?
There is a test you take if you make it past the first interview
Why I wasn't working at the moment
sell me this pen
What are you currently doing? Why you want this position? Biggest weakness? After spending an hour filling out their online assessment, then taking the time to set up a phone screen, you would think this company would put more emphasis on having a genuine concersation.
Scenario questions, typing test, phone assessment of role playing that tests the level of customer service, and a computer test that tests the ability to multitask and navigate screens while handling a call
How would you deal with than upset customer?
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