What are you expecting for salary?
Customer Representative Interview Questions
139,378 customer representative interview questions shared by candidates
A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
What's your challenge in this position as you are already an experienced Account Manager?
what do you think is the role of CSR like more of sales or customer service?
Regular interview. Describe yourself, what do you see yourself in next 5 years? How do you know about CSR? Why should we hire you and etc. No particular hard questions. And "sell me this pen"
what you think is important for the position?
There is a test you take if you make it past the first interview
Why I wasn't working at the moment
sell me this pen
What are you currently doing? Why you want this position? Biggest weakness? After spending an hour filling out their online assessment, then taking the time to set up a phone screen, you would think this company would put more emphasis on having a genuine concersation.
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