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Customer Representative Interview Questions
139,426 customer representative interview questions shared by candidates
What are my goals?
Basic questions
This was a 4 hour interview with many, many questions. It's a very technical position supporting huge enterprise clients. Ensure you have experience/knowledge of analytics, client server topology/troubleshooting and customer service.
do you have experience
Locate a specific item on the website.
Where I see myself with company in 5 years?
Is one call resolution or call time more important to you?
Run me through your CV Why metro bank? Tell me about a time you received good customer service? Tell me when you gave good customer service? Why is metro bank unique? Some maths questions e.g. 5% of 200? 40% of 200? 144/24?
Describe a situation when working with a disgruntled customer. How I would fit into Apac? Describe a work situation you found to be difficult but you overcame? What would you do if you knew another employee was slaking on the job?
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