Tell me about your past experience, and how it can be transferred to this role?
Customer Representative Interview Questions
139,340 customer representative interview questions shared by candidates
Tell me a situation where you had to say no
How would I deal with a difficult customer
What would do if you had to deal with an angry customer?
How would you deal with someone who is difficult who calls.
First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.
tell me about your regular day
Interviews were not very structured - one manager talked a lot about himself and his own experience (I could barely get a word in sideways) and was very friendly, the other was very unfriendly and seemed to fancy himself as some type of stoic which wasn't very impressive. They mainly just talked a lot and gave me a mix of behavioral and just a few technical scenarios - they didn't do a full tech screen or really dive into my technical background. It felt like a good cop, bad cop situation. The stoic manager seemed to have it out for me right from the beginning and wouldn't even give me to time to answer some questions. He was not a pleasant person and I got a bad vibe from him almost immediately.
Nos conte um pouco da sua experiência profissional; Qual foi sua melhor venda? Qual foi sua pior venda? O que seus três últimos chefes nos falariam de você (positivo e negativo)?
What would you do if you had an irate caller
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