What makes you qualified for this position? What are your professional goals and how does this internship fit into it?
Customer Service And Technical Support Representative Interview Questions
62,024 customer service and technical support representative interview questions shared by candidates
situation analysis involving deescalation of complains, teamwork, customer service, educating customers, i was sslo asked if i had any child as well as if my spouse was working, i w as asked questions about being a dentist and my dental skills which is not neccessaru for the customer service position
Name your three greatest achievements.
What would you if you face a oil spillage in the pit?
when are you available to work? are you able to perform all functions without accomodation? do you have any travel or vacation plans?
How much budget experience do you have?
Why do you think your the best for the job in a call center?
Really just about my experience.
Why did you leave your past jobs?
The most difficult question actually came from me. It seemed innocent enough. As all interviewers do, I was asked if I had any questions. My question was, what event brought them to Mountain States. Why did they come to work there and why did they stay there? Trained in Appreciative Inquiry techniques, created by Case Western University, I know the value of storytelling in understanding what motivates people. It is a valuable tool in creating consensus. In asking this question, I asked them to tell the story (beginning, middle, and end) about how they came to work there and why they stay there. When I asked the question, the department head seemed uncomfortable with both the question and the approach. I liked what I heard, thought we could work together, and said so. But, I knew the question was not well received by this person, who I assume was the main decisionmaker in this process. I knew I would not be hired. Just because an interviewer asks if you have any questions, that does not mean they are open to your questions. You never know unless you ask. And if they are not comfortable answering or prove evasive, then it seems to reveal a potential future weakness in the relationship. It forces the interviewer to show personality on a basic level. If the individual does not like that, it is a good thing to know before accepting an offer. I wish them well with their new hire. All things work out for a reason. I trust this will too.
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