There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.
Customer Service And Technical Support Representative Interview Questions
62,039 customer service and technical support representative interview questions shared by candidates
Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun
Which shift would I be available to work.
Being asked to come in on days off. The position required that i be present atleast 5 days a week, but for only 4-5 hour shifts, but then call me in my two days off.
Questions asked were (the wordings may be different but the gist is there)- why do you want to work here/motivation, what are the responsibilities of this role, what are the challenges faced in the educational sector, what type of matrix or data would you use to evaluate the success of the university, give an example of when you presented to a non-technical audience, pros and cons of using a dashboard to share information with everyone etc.
what was the worst thing a manager ever told you?
Q1. Challenges faced while moving to a new city? describe in three hundred words. Q2. How you will grow in our organization? rest all were aptitude questions consist of numerical reasoning and data interpretation.
they asked me why i felt that i was a good fit for the job
What do you know about Costco?
What I can bring to the table.
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