Customer Service And Technical Support Representative Interview Questions

61,981 customer service and technical support representative interview questions shared by candidates

The interview was with two managers from the relevant business team in Finance and Strategy. The “relevant business team” is the team you nominate to Telstra’s recruiters as your preferred business team. The interview was structured in three parts: 1. a 5 minute presentation on a finance-related case study; 2. behavioural interview; and 3. some time for questions for the interviewers. The case study presentation is relatively straight forward if you have prepared, but be ready to answer the interviewers’ questions about the content of the presentation. The interviewers asked standard questions during the behavioural interview such as: “1. Why have you applied to Telstra and why would you be a good fit for a role in the Finance and Strategy team? 2. Describe a time when you had to work in a team. What role did you play? What were some of the challenges you faced and what was the outcome? 3. Describe a time when you demonstrated leadership. What difficulties did you face and how did you overcome them?” Prior to the interview we were advised by Telstra’s recruitment team to answer the behavioural questions using the “CARE” method: 1. “Context” where you give a brief outline of the situation and the challenges you faced; 2. “Actions” where you talk through the key steps you took to resolve / manage the situation; 3. “Results” where you summarise the outcome of your actions; and 4. “Evidence” where you provide examples to support / back up the results you just described. It's a good idea to have prepared some questions for the interviewers about Telstra, the role, the relevant business unit, career paths etc. because there will probably be some time left at the end for these questions.
Dec 5, 2016

The interview was with two managers from the relevant business team in Finance and Strategy. The “relevant business team” is the team you nominate to Telstra’s recruiters as your preferred business team. The interview was structured in three parts: 1. a 5 minute presentation on a finance-related case study; 2. behavioural interview; and 3. some time for questions for the interviewers. The case study presentation is relatively straight forward if you have prepared, but be ready to answer the interviewers’ questions about the content of the presentation. The interviewers asked standard questions during the behavioural interview such as: “1. Why have you applied to Telstra and why would you be a good fit for a role in the Finance and Strategy team? 2. Describe a time when you had to work in a team. What role did you play? What were some of the challenges you faced and what was the outcome? 3. Describe a time when you demonstrated leadership. What difficulties did you face and how did you overcome them?” Prior to the interview we were advised by Telstra’s recruitment team to answer the behavioural questions using the “CARE” method: 1. “Context” where you give a brief outline of the situation and the challenges you faced; 2. “Actions” where you talk through the key steps you took to resolve / manage the situation; 3. “Results” where you summarise the outcome of your actions; and 4. “Evidence” where you provide examples to support / back up the results you just described. It's a good idea to have prepared some questions for the interviewers about Telstra, the role, the relevant business unit, career paths etc. because there will probably be some time left at the end for these questions.

You are in a room with no furniture and 4 friends. You have a ping pong ball in a hole in the center of the room with a de-activating chip in it. The hole is the diameter of the ping pong ball plus one cm on each side and is 8 inches deep. You must take the ping pong ball from the hole to outside the room to de-activate a nuclear device outside in 5 minutes. Without making any assumptions, how do you do this?
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Marketing and Business Development Associate

Interviewed at ZL Technologies

3
Apr 15, 2014

You are in a room with no furniture and 4 friends. You have a ping pong ball in a hole in the center of the room with a de-activating chip in it. The hole is the diameter of the ping pong ball plus one cm on each side and is 8 inches deep. You must take the ping pong ball from the hole to outside the room to de-activate a nuclear device outside in 5 minutes. Without making any assumptions, how do you do this?

Practical application and real world scenarios. You need to be prepared for what you are going to bring to this firm as they are not looking for people to be pigeonholed in the same roles for the duration of their careers.
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Manager of Software Goodness and Process Joy

Interviewed at Competitive Computing

3.3
Mar 8, 2013

Practical application and real world scenarios. You need to be prepared for what you are going to bring to this firm as they are not looking for people to be pigeonholed in the same roles for the duration of their careers.

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