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Customer Service Associate Interview Questions

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9,738 customer service associate interview questions shared by candidates

Most of the questions they ask has to deal with how you deal with customers. One question they are likely to ask is to describe a time when you deal with upset or difficult customer, what was the situation and how did you handle the situation.
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Customer Service Associate

Interviewed at Progressive Insurance

3.9★
Nov 18, 2015

Most of the questions they ask has to deal with how you deal with customers. One question they are likely to ask is to describe a time when you deal with upset or difficult customer, what was the situation and how did you handle the situation.

CPR certification? Am I willing to get CPR certification? Have I ever worked for the company or interviewed with the company before? Hour preferences? Shift preferences? If I am able to clean and keep organization in the facility? Customer service experiences? How can I de-escalate a situation if it has become overwhelming or I have a disgruntled person in the facility?
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Customer Service Associate

Interviewed at EoS Fitness

4.1★
Nov 28, 2020

CPR certification? Am I willing to get CPR certification? Have I ever worked for the company or interviewed with the company before? Hour preferences? Shift preferences? If I am able to clean and keep organization in the facility? Customer service experiences? How can I de-escalate a situation if it has become overwhelming or I have a disgruntled person in the facility?

Why TD? What do you know about TD? Where do you see yourself in 1, 3 and 5 years? How would you handle an irate customer? Tell me about a time you had to teach someone how to use an electronic device or an app? What's your availability? Explain a time you were given a target to achieve. What 2 previous job/experience would help you in this role and why?
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Customer Service Associate

Interviewed at TD

3.8★
Jan 6, 2021

Why TD? What do you know about TD? Where do you see yourself in 1, 3 and 5 years? How would you handle an irate customer? Tell me about a time you had to teach someone how to use an electronic device or an app? What's your availability? Explain a time you were given a target to achieve. What 2 previous job/experience would help you in this role and why?

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