How many systems do you currently use?
Customer Service Associate Interview Questions
9,734 customer service associate interview questions shared by candidates
To begin with, they asked about me and my experience.
Tell me about yourself ?
How would you be an asset to this company?
Was I prepared to work all overtime requested. They explicitly wanted to know if you had a plan A,B, and C if you had kids. There is no option not to show up to work, period
How would I deal with a colleague who I think is not taking their fair deal of responsibilities.
How would you handle a disgruntled customer?
I was asked several questions and given a few scenarios much like what was asked during the On-demand video interview I completed. One of the questions was: Depending on what role I play in the store would I be willing to be flexible when scheduled? (hours willing to work) Note* Not all employees have a set schedule it just depends on the role ie. retail fulfillment associate
Tell me about yourself and your experience
Which is your Level of ERP expertise?
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