I have gone through 4 interviews and each has been a different set of questions. Just google behavioral based questions for retail sales and this will prepare you most sufficiently.
Customer Service Associate Interview Questions
9,735 customer service associate interview questions shared by candidates
All the question are situations. If you can think on your feet, it's easy!
Pretty standard questions: how would you handle this or that situation, what would you do if you saw this or that happen, talk about something you did wrong at work and how you addressed it.
If you have dealt with people in any business you should be able to handle the questions. If you get hung up on questions about how to react to predictable sales-oriented positions then you probably don't have the experience or maturity for the position. Don't take it to heart... you might not be a good fit for the profiled skills required.
Tell me about a time you had to handle an upset customer?
how do you think your past jobs have helped you to get to where you are now?
Explain a time where a customer was unhappy and how you handled the situation.
When is the last time that you helped a person solve a difficult problem?
Name a time you had a difficult customer, and how did you handle it?
Describe a time you made a mistake while working and how you resolved it.
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