"Tell me about a time you went above and beyond to help a customer." Southwest Airlines places a strong emphasis on hospitality, heart, and the Warrior Spirit, so they want to hear specific stories that reflect their values: Servant’s Heart, Fun-LUVing Attitude, and Reliability. Other common questions might include: “How do you handle stressful or fast-paced environments?” “Describe a time you had to deal with a difficult customer—how did you resolve it?” “Why do you want to work for Southwest Airlines?”
