experiences and different cases, also needed to do a acting test of a customer calling in need of help, and then they checked how you could answer it correctly
Customer Service Executive Interview Questions
1,212 customer service executive interview questions shared by candidates
-What is your experience?
What are your long-term career plans?
Where there a time, in which you had a wonderful customer service (any industry)?
What can you bring to our team if you join?
The test last 10 minutes per language and it is not very difficult if you have an average knowledge of the language you are applying for. The phone call is made to understand how we act with a person in difficult, how we approach to a possible complaining guest and then how we try to help him out. The interview is all about how much you like to work in the customer service, your experiences, an example of a difficult situation that you manage to sort out Why you want to work for the company how much you know the company. They pretty much consider how motivate you are and appreciate if you can have a natural passion for the problem solving and the customer service rule
At booking.com, we are very stricked with the breake during work. What's your opinion?
Is working in a multicultural team something you think you would handle well?
Do you think feedback is important? And why?
How do you deal with different point of view Why do you apply for this position, company
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