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Customer Service Executive Interview Questions
1,211 customer service executive interview questions shared by candidates
100+ questions on the talent profile assessment
Most of the questions were very relevant, professional and purposeful. Possibly in my case, the most difficult question was about my reasons to leave my current job and look for other opportunity.
During Interview process it look like the company didn't really know what they are looking for, so many very unrelated and theoretical unexpected questions showed up, but no difficulties.
They are looking for people with good customer care skills
What is your strength in life
Can you describe how you gave a very bad/excellent customer service?
I had to write an email to customer making a complaint. The role play was on the phone. I had to take care of a customer stuck outside a hotel with no reception open.
Why Booking?
Tell me about an experience with an angry customer. (In details)...pretty much describe how you handled it and how you made customer happy again.
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