Do you know what Collective does?
Customer Service Interview Questions
183,383 customer service interview questions shared by candidates
Describe your greatest success. Now describe your greatest failure.
Questions were aimed more at a Logistics & Accounting role than sales and BDM - very confusing
How long do you intend on staying with Halfords?
Tell me something about yourself that is not on your resume?
Can you please tell me of a time that you had an upset consumer on the phone and what you did to turn the call around.
If I planned to leave the country in the near future
This was an interactive interview. Although there were questions, the interview was alternative to the common place HR driven variety. I was asked to write a response to a potentially huge customer on behalf of a C level executive. This was a real-life situation and it tested my ability to think on my feet, listen and craft an articulate, simple and info. packed response. I was asked to give an example of "doing the right thing". Moreover, I was asked to interact with different employees in different departments to accomplish small tasks. Additionally, I played the role of a Technical Support Specialist and responded to a mock call with an upset customer calling in.
Name a time you had a disagreement with a boss and how you handled it?
Nothing too scary. Just two or three good questions about problem solving... Discuss a time when you had this sort of problem and how did you handle it? What was the outcome?
Viewing 741 - 750 interview questions
See Interview Questions for Similar Jobs
Travel AgentRetail AssociateSupport TechnicianCall Center AgentCustomer Care AssociateClient Success RepresentativeClient Success RepClient Relations SpecialistSupport ManagerCustomer ManagerCustomer Care ProfessionalCustomer RepresentativeFlight AttendantCustomer Care AdvisorInterpreterCustomer Support AdvisorMedical ReceptionistMedical Data Entry ClerkLogistics Associate