Customer Service Representative Call Center Interview Questions

548 customer service representative call center interview questions shared by candidates

They repeatedly asked me to describe a difficult situation that I had worked through in the past. I answered without hesitation until the third time the almost exact same question was asked. At that point I had to begin referring them to my previous answers as I was growing tired of their generic, lazy questions.
Sep 16, 2019

They repeatedly asked me to describe a difficult situation that I had worked through in the past. I answered without hesitation until the third time the almost exact same question was asked. At that point I had to begin referring them to my previous answers as I was growing tired of their generic, lazy questions.

What does hospitality mean to you? Tell me when you went above and beyond to help a customer ? Why do you want to work for SWA Asked questions about my pass work history and wanted to know if I worked in a call center before. Tell me about a time when you had to deal with and irrate customer ?
avatar

Call Center Customer Service Representative

Interviewed at Southwest Airlines

3.9
Jun 8, 2016

What does hospitality mean to you? Tell me when you went above and beyond to help a customer ? Why do you want to work for SWA Asked questions about my pass work history and wanted to know if I worked in a call center before. Tell me about a time when you had to deal with and irrate customer ?

Viewing 121 - 130 interview questions

Glassdoor has 548 interview questions and reports from Customer service representative call center interviews. Prepare for your interview. Get hired. Love your job.