Role playing - call centre customer service rep
Customer Service Representative Call Center Interview Questions
548 customer service representative call center interview questions shared by candidates
Role play. Sale me something you own? (Electronic/ phone)
Typical behavioral questions.
What are your hobbies, tell a strength and a weakness, what are your salary expectations
Provide an example of a conflict you experienced at the workplace, and how you managed to diffuse the situation?
How do you handle upset customers?
What is your qualification now?
Describe relevant experience, why I was interested in the organization, how I had handled difficult/escalated customers in past positions
Have you had any job that dealt with customer service? Scenario on how to handle angry customer
Why do you want this position?
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