Customer Service Representative I Interview Questions

319 customer service representative i interview questions shared by candidates

At the beginning of the interview they show you this folder. From it, you have to select three little cards that you feel best represent you. At the end of the interview you have to explain why you feel you are these things. It's pretty easy, though.
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Customer Service Representative I

Interviewed at Nationwide

3.8
Aug 16, 2013

At the beginning of the interview they show you this folder. From it, you have to select three little cards that you feel best represent you. At the end of the interview you have to explain why you feel you are these things. It's pretty easy, though.

Tell me about a time when... You had to inform someone of bad news You had to learn something very quickly in a short amount of time You faced a difficult challenge. What was your process? Result? Why do you want to work for Nationwide
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Customer Service Representative I

Interviewed at Nationwide

3.8
Sep 21, 2015

Tell me about a time when... You had to inform someone of bad news You had to learn something very quickly in a short amount of time You faced a difficult challenge. What was your process? Result? Why do you want to work for Nationwide

I cannot say there was any one question that really threw me for a loop in my interview. Just be prepared to sell yourself. Your everyday responsibility is to help people whether they have a technical issue or just a general how-to question. You are there to provide the best customer service experience possible. If you truly get satisfaction from helping others then you will do well both in the interview and on the job.
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Customer Service Representative I

Interviewed at Cegedim

3.4
Oct 21, 2012

I cannot say there was any one question that really threw me for a loop in my interview. Just be prepared to sell yourself. Your everyday responsibility is to help people whether they have a technical issue or just a general how-to question. You are there to provide the best customer service experience possible. If you truly get satisfaction from helping others then you will do well both in the interview and on the job.

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