Tell us about yourself.
Customer Service Representative I Interview Questions
319 customer service representative i interview questions shared by candidates
Describe your ideal work environment.
They asked mostly ordinary questions like tell as about a difficult situation with a customer and how you handled it.
Where do you see yourself in 5 years?
Tell me of a time where you dealt with a difficult customers and sold a product
Tell me about a time you took initiative and handled a difficult situation.
Tell me about a time you had to sell something.
I was asked several situational questions pertaining to customer service. Seems like they are looking for empathy and problem solving skills. Make sure you have several different scenarios in your mind about difficult customers and how you were able to handle them.
Are you comfortable with meeting monthly sales goals?
'What do you think will be the difference between a private and a business customer?" That's all I was asked, basically. With the turnover they have, I'm not at all surprised they don't take the interviews seriously.
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