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Customer Service Representative Interview Questions
131,461 customer service representative interview questions shared by candidates
why do you want to join tele performance tell me about your self strengths and weaknesses you have
First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.
Over the phone Vanessa asked how would you rate your self 1-10 on managing skills.
what was the last book I read
Are you comfortable cold calling on new business.
What are my career plans for the next 12 months? LOL.
How do you handle policy and procedures that change often
What would I say to an angry caller?
When can you start?
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