Name a time you had to help a customer and either resolve their issue with the product, or help them find a different product
Customer Service Representative Work From Home Interview Questions
272 customer service representative work from home interview questions shared by candidates
Tell me about at time when the customer said "no" to a product or service u offered them and describe the techniques/steps you took to persuade them to change there mind and if u were able to come away with the sale
I have an interview with them soon, so I hope I do well!
Are you able to commit to full time 40 hour week without accommodations? Do you currently have an appointment or vacations that will require you to miss any days during the first 90 days? Provide your dates for your last employers and describe your positions. How would your supervisor describe your work ethics?
Technical IT support interview questions. What is one of the latest Computer Processors (CPU)? ... What does USB stand for? ... Which desktop operating systems are you familiar with? ... What are the disadvantages of using imaging software? ... Define Hard-Disk Partitions. ... What is the difference between RAM and ROM?
Name a time you had to handle something difficult that was out of your control and how did you resolve it
Tell me about a time you had to deal with a difficult customer.
Tell me a time where you had to deal with a frustrated customer? Tell me a time where you didn't agree with a change made by management how did you deal with it and what was the outcome? Tech questions basic things like, how do you minimize the display on the computer, how do you open multiple pages and how to reset your internet if it was having difficulties and when would you reach out for help.
To write an email to a customer.
I don't recall the specific but they were generic questions like what do you think is most important in customer service... why you would be a good fit etc
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