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Customer Service Support Representative Interview Questions

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250 customer service support representative interview questions shared by candidates

Basic questions regarding my experience were asked, as well as a few situational questions. Example: The interviewer asked me what kind of relevant experience I had and she also asked me a question along the lines of "Tell me about a time where you had to make a difficult decision. What was the decision, what made it difficult and how did you decide?"
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Customer Service & Support Representative

Interviewed at PNC Financial Services Group

3.2★
Nov 24, 2018

Basic questions regarding my experience were asked, as well as a few situational questions. Example: The interviewer asked me what kind of relevant experience I had and she also asked me a question along the lines of "Tell me about a time where you had to make a difficult decision. What was the decision, what made it difficult and how did you decide?"

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Glassdoor has 250 interview questions and reports from Customer service support representative interviews. Prepare for your interview. Get hired. Love your job.