Describe a time you had to overcome a challenging situation.
Customer Service Support Representative Interview Questions
250 customer service support representative interview questions shared by candidates
Tell me what makes you a good candidate for this position?
I was asked no unique questions.
Tell me a time when you were against policy. Tell me a time when you showed initiative. What can you bring to the company ? Tell me a time you turned a difficult customer into a positive sale.
Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.
Areas of interests were about : Critical thinking, Case Management, Product Knowledge and troubleshooting, Global thinking, Team player, Customer advocacy. One of an interesting question was : who's the main competitor ? Looks like many candidate failed on that one.
Where do you see yourself in 5 years?
What do you know about the company
Would you be willing to work 24/7?
How you dealt with a stressful situation and what was the end result.
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