q: what do you think you can give more than all these people working here?
Customer Services Advisor Interview Questions
51,135 customer services advisor interview questions shared by candidates
Have you had any call centre and sales experience
Some questions were like: Can you work any hours between 8am - 11pm est? Also was told, this position starts off at $10 hourly(no matter what I saw online at other sites)and if I am willing to accept that?(they don't tell you that u are given more than 1 choice in salary like $10.50 plus $1k bonus after 6mos(as temp), or $11.00 hourly & then goes up to $11.50 + benefits if hired on, etc(plus crazy over time). Oh, and only was interviewed by 1 person & you get to choose who does the interview from a list of people they provide w/time slots and a calendar to pick what days and times work for you.
How do you quickly build a customer's confidence in your ability to resolve their issue?
Describe a time you have different opinion with your boss and how to persuade your boss.
A customer can't connect their device to the WiFi or internet. How would you respond to/ help them?
How would you handle a customer who has never owned an iPhone and looking for classes?
Why Apple?
Roleplay: A customer has just left an Apple retail location and his phone was working while at the store, but now that he's home, nothing is working.
What is customer service to you?
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