What would coworkers say you could improve on?
Customer Services Interview Questions
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The questions are fairly standard and there was nothing that popped out as unusual or overly difficult. In a customer service position you can expect to be asked to role play a difficult call. (They're gauging how pleasant you are, not how knowledgeable you are!) The only question that sort of stood out to me was when I was asked if I had ever been convicted or plead guilty to anything. I answered no honestly, and the interviewer asked me about three more times, as if probing to see if I'd "crack" under the pressure. You will have to pass a criminal background check. It made me feel uncomfortable. Aside from that, it's all pretty standard.
In the second interview the manager came in and said I have 2 questions... "What was a recent piece of technology that you added to your life and how has it affected it?" and "When have you struggled with technology and how did you overcome the obstacle?"
Tell me about yourself and describe previous job description
How you reacted to a co-worker who was unmotivated?
Describe a time where I went out of my way to assist a customer. What was the end result? What would you do differently?
What would you do if you found an error in the ledger
Interviewer kept asking if I was aware of what the job entailed!
Why would you like to work for Southwest?
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