How would you deal with difficult customer who is very rude?
Customer Services Interview Questions
183,383 customer services interview questions shared by candidates
Questions I was asked were made up of Name a time when .... Had to deal with an angry customer Went above and beyond Gave great customer service . We then talked about my experiences. I was interviewed by 2 ladies, who I have to say made me feel relaxed they were very friendly which made for a nice interview. I was made redundant In August after 25 yrs in a customer service role but not a banking /finance. This was a 1st interview so I was a little nervous. My advice is to just try and be yourself & listen .
I got as far as stage 3 role play. A woman was sleeping on a bench in one of the stations, I had to wake her up without touching her and then ask her to leave without calling for any assistance
Can you work under pressure
Why would you be a good asset?
Domande in generale sulle precedenti esperienze lavorative e sui propri interessi oltre il lavoro.
The initial interview was via phone and was fairly quick and painless. The second interview was challenging in that there was an additional phone interview followed by a role play ad it was for a sales role. It was a lengthy process but they did contact me the same day with an offer.
Tell me about yourself a bit
Can you introduce yourself, please?
Background, what I am looking for, and skills - kinda the same old thing
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