This was a 4 hour interview with many, many questions. It's a very technical position supporting huge enterprise clients. Ensure you have experience/knowledge of analytics, client server topology/troubleshooting and customer service.
Customer Services Representative Interview Questions
132,029 customer services representative interview questions shared by candidates
Locate a specific item on the website.
Where I see myself with company in 5 years?
Is one call resolution or call time more important to you?
Run me through your CV Why metro bank? Tell me about a time you received good customer service? Tell me when you gave good customer service? Why is metro bank unique? Some maths questions e.g. 5% of 200? 40% of 200? 144/24?
Describe a situation when working with a disgruntled customer. How I would fit into Apac? Describe a work situation you found to be difficult but you overcame? What would you do if you knew another employee was slaking on the job?
They asked about my college experience
How you stay motivated from an at-home work environment.
Why does everyone start from the bottom up?
Prioritize the following : work environment , personal growth, compensation
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