How to handle inappropriate customers.
Customer Services Supervisor Interview Questions
30,368 customer services supervisor interview questions shared by candidates
What are my goals in the next five years?
How do handle a change in company policy?
To prep: research behavioral interviews, and the STAR method.
Where do you see yourself in 5 years?
What qualities are needed for a supervisor
Why do you want to work for starbucks?
Can you upsale?
None. Very brief standard interview with basic customer service questions. Name a difficult experience you had with a customer and how you handled it...ect...
I was contacted within a week from the time I went in and introduced myself to the manager. She set up my interview for the following week, and advised me that the training process would begin in two additional weeks. During the process I had to describe my business and personal goals, and recall an example of when I had to make a decision in a situation when no clear answer or advise was immediately available.
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