They asked about my previous roles in the Customer Success area and what I did.
Customer Success Coordinator Interview Questions
25,193 customer success coordinator interview questions shared by candidates
None were direct questions. They phrase it in such a way that it would be impossible to answer any of them and then see how you handle yourself in a stressful situation.
What I didn't expect was the recruiter spoke more about herself than giving me a chance to share my experiences. When I did get a chance, she cut me off and suggested I was better suited for an entry level position even though I have been in the industry for 15 years.
How should this position be evaluated, i.e., what should the performance metrics be?
Account management and customer management questions.
In the last interview - they asked me what all 4 of their names were.
Q: How would you deal with a difficult customer?
What do you consider to be the number one skill needed to provide good customer service?
Do you have experience working with or building Centers of Excellence?
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